Privacy Policy

1. Introduction

Pro 1 Laser Corp. (“Pro 1 Laser”, “we”, “us”) supplies aesthetic, medical and veterinary laser and energy-based equipment, with training and service, to clinics, practitioners and other businesses. This policy explains what personal information we collect through pro1laser.com and our dealings with customers, how we use it, and the choices you have.

We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. By using our website or contacting us, you agree to the practices described here.

2. Information we collect

Enquiries and quotes

• Name, business or clinic name and role
• Email address, phone number, city and province or state
• The products and treatments you are interested in, and your messages to us

Orders and customers

• Billing and shipping details and order history
• Installation, training, service and warranty records for your equipment

Payment card details are processed by our payment provider and are not stored by us.

Website use

• IP address, browser and device type
• Pages viewed, referring page, and the date and time of your visit

3. How we use information

• Respond to enquiries and provide quotes, demos and product information
• Process orders, and deliver, install and service equipment
• Provide training, warranty support and customer service
• Send product news and offers, where you have agreed to receive them
• Operate, secure and improve our website
• Meet legal and regulatory obligations, including medical device requirements such as complaint handling, incident reporting and recalls

4. How we share information

We do not sell, rent, trade or share your personal information with other companies. Installation, training and service are carried out by our own employees.

We use a small number of technology providers that store or process information on our behalf, such as our customer relationship management and email platform (HubSpot) and our website host (Vercel). They may use it only to provide those services to us. Some of these providers store information in the United States, where it is subject to local law.

We disclose information to others only where the law requires it, for example to Health Canada for a complaint, incident report or recall, or in response to a court order.

5. Cookies and tracking technologies

Our website uses cookies and similar technologies to work properly, connect form submissions to your enquiry, and understand how visitors use the site. You can block or delete cookies in your browser settings, but some features, such as our forms, may not work properly if you do.

6. Data retention

We keep personal information only as long as needed for the purposes above and to meet legal, tax, accounting, warranty and medical device record-keeping requirements. When it is no longer needed, we delete or anonymize it.

7. Data security

We use reasonable physical, technical and administrative safeguards to protect personal information and limit access to the people who need it. No system is completely secure, but we work to protect your information and will notify you and regulators of a breach where the law requires.

8. Your privacy rights

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, subject to legal record-keeping requirements
• Withdraw your consent to marketing or other uses

Residents of Québec and other provinces may have additional rights under provincial law. To make a request, contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

9. Marketing opt-out

We send marketing emails only with your consent, as required by Canada’s Anti-Spam Legislation. Every marketing email includes an unsubscribe link, or you can email us to opt out. You may still receive service messages about equipment you own or orders you have placed.

10. Third-party links

Our website links to sites we do not operate, such as our online store at shop.laserequipmentglobal.com and social media. Their own privacy policies apply to information you provide there.

11. Changes to this privacy policy

We may update this policy from time to time. The current version is always posted on this page with its “last updated” date.

12. Contact us

For privacy questions or requests, contact:

Pro 1 Laser Corp.
Email: info@pro1laser.com
Phone: 1-844-P1LASER (715-2737)