Pro 1 Laser — Two-Year Limited Manufacturer's Warranty
24 months of limited coverage for manufacturing defects, with clear maintenance requirements and exclusions.
Warranty Coverage
Pro 1 Laser provides a 24-month limited manufacturer's warranty covering defects in materials and workmanship under normal use, operation, and maintenance in accordance with the manufacturer's instructions.
Warranty Exclusions — Normal Wear, Consumables and Maintenance
The warranty does not cover normal wear and tear, routine servicing, preventative maintenance, or replacement of consumable components and parts that require periodic replacement as a result of ordinary equipment operation.
- Water filters, air filters, and cooling-system filters.
- Disposable treatment tips, cartridges, and consumable accessories.
- Normal wear or degradation of optical lenses, protective windows, and other optical surfaces.
- Components that have reached their specified operating life, pulse-count limit, or replacement interval.
- Routine cleaning, calibration, inspection, and preventative maintenance.
- Damage caused by improper maintenance, inadequate cooling, improper water quality, misuse, accidental damage, or failure to follow operating instructions.
Manufacturing Defects Remain Covered
A component ordinarily classified as a wear item or consumable may still qualify for warranty coverage if Pro 1 Laser determines that its failure resulted from a defect in materials or workmanship rather than normal use, deterioration, or exhaustion of its expected service life.
Mandatory Maintenance and Warranty Validity
Proper maintenance is a condition of warranty coverage. Customers must perform required routine maintenance, preventative servicing, cleaning, and replacement of consumable components at the intervals specified in their equipment's operating manual and manufacturer's maintenance instructions. Failure to perform required maintenance will void warranty coverage for damage, defects, or malfunctions caused or materially contributed to by that failure. This includes, where applicable, failure to replace water or air filters, maintain proper cooling-system operation, use required water quality, or follow prescribed cleaning and servicing procedures.
Warranty Claims
Pro 1 Laser may assess equipment condition, maintenance history, and the cause of a reported failure when evaluating claims. All warranty claims are subject to technical assessment and the applicable product-specific warranty terms. This warranty does not restrict rights that cannot be excluded under applicable law.